Business Etiquette: Phone, Email, and Text – Suzanna Kaye

Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won’t misinterpret them in any way.

Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.

Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.

Topics include:

• Understanding subject, greeting, and signature etiquette
• Using CC, BCC, and Reply All
• Text messaging etiquette
• Writing business letters
• Leaving voicemail
• Understanding what to say over the phone.

• Introduction
• 1. Using Proper Etiquette in Emails
• 2. Using Proper Etiquette in Text Messages
• 3. Using Proper Etiquette with Written Communication
• 4. Using Proper Etiquette on the Phone
• Conclusion

Suzanna Kaye is a professional organizer and productivity expert.

Specializing in chronic disorganization, ADD, and disabilities, she brings to each client the knowledge of simplifying even the most difficult tasks. She has been a professional organizer since 2006, and comes from a background in business, finance, and education, with previous corporate positions including CFO, managing director, and teacher.